Virtual Therapy FAQs
Our virtual therapy services offer the flexibility and convenience of receiving professional mental
health support from the comfort of your own home. Below are some frequently asked questions
to help you understand how our virtual therapy works.
General Questions
What is virtual therapy?
Virtual therapy, also known as online therapy, is a method of providing psychological support and counseling services via video consultations.
How do I schedule a virtual therapy session?
You can schedule a session by contacting us via WhatsApp, or by using our secure online booking system.
What technology do I need for virtual therapy?
For video sessions, you will need a device with a camera and microphone, such as a smartphone, tablet, laptop or computer, along with a stable internet connection. We use secure platforms to ensure your privacy.
Privacy and Confidentiality
Is virtual therapy confidential?
Yes, we prioritize your privacy and confidentiality. Our virtual sessions are conducted on secure, encrypted platforms to ensure your information is protected.
How do I schedule a virtual therapy session?
You can schedule a session by contacting us via WhatsApp, or by using our secure online booking system.
What technology do I need for virtual therapy?
For video sessions, you will need a device with a camera and microphone, such as a smartphone, tablet, laptop or computer, along with a stable internet connection. We use secure platforms to ensure your privacy.
How is my personal information protected?
We adhere to strict privacy protocols and use encrypted communication platforms to safeguard your personal information and therapy sessions.
Session Details
What should I do to prepare for a virtual therapy session?
Find a quiet, private space where you won’t be interrupted. Write down the concerns you would like to discuss. Ensure your device is charged and you have a stable internet connection. It’s also helpful to have a notepad and pen handy.
How long is each virtual therapy session?
Each session typically lasts 45 to 60 minutes. However, we offer flexibility based on your individual needs.
What types of therapy are available virtually?
We offer a range of therapies, including cognitive-behavioral therapy (CBT), mindfulness-based therapy, stress and anxiety management, relationship counseling, and more.
Can I have therapy sessions while traveling?
Yes, as long as you have a stable internet connection and a private space, you can have therapy sessions from anywhere in the world.
Payment and Insurance
How do I pay for virtual therapy sessions?
We accept various payment methods, including bank transfers and digital payment platforms. Payment details will be provided when you schedule your appointment.
What if I need to cancel or reschedule my session?
We understand that schedules can change. Please contact us at least 12 hours in advance if you need to cancel or reschedule your session to avoid any cancellation fees.
Is virtual therapy covered by insurance?
Coverage for virtual therapy varies by insurance provider. We recommend contacting your insurance company to confirm whether your plan covers online therapy sessions.
Contact Us
If you have any other questions or need further assistance, please don’t hesitate to WhatsApp us.
Ready to begin?
Book your virtual therapy session today through our secure online booking system.